Sababa Pets Online Pet Supplies

Shipping and Refund Policy

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Shipping & Refund Policy Sababa Pets

Shipping Location

All products are shipped from our partner warehouse in China.

Processing and handling will take around 3 to 4 days. We will provide you with a tracking number after that, so you can track your shipment. Usually the time of shipment is about 8 to 15 days, depending on your country of residence.

Shipping Guarantee

Sababa Pets offers a full refund if the order delays. It will be counted from the date that the package leaves our partners warehouse.

  • In normal circumstances, more than 30 days.
  • In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
  • In unforeseen circumstances, such as epidemics etc, the conditions will be different. 

Please note that:

In case of order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, Sababa Pets will not refund you.

Please note that, during the busy season, such as Black Friday, Cyber Monday, Christmas, etc, the date may be longer because of the massive packages and limited capacity of shipping companies. We will notify you in advance to protect your interest. 

Terms and Conditions of Shipping Guarantee

Your order should meet the following conditions for a shipping guarantee refund:

  • Your products are eligible for delivery.
  • The shipping address is correct and eligible.

The guarantee does not apply if the following circumstances exist.

  • We will not refund because of unforeseen circumstances, such as an epidemic, strike, natural disaster, war, etc.

Refund policy

We do not provide refunds after the product is shipped.

Exceptions

Cases in which Sababa Pets makes refunds:

1. Damaged Products

If the arrived product is damaged, Sababa Pets offers a full refund or replacement.

2. Incorrect or Missing Products

Sababa Pets has a strict quality control standard. We will check every product before delivery. If any of the following circumstances exist, we offer a full refund or replacement:

  • Incorrect product
  • Product with the wrong color, size, etc
  • Product with a missing component

Please note that you don’t need to return the incorrect product. We will refund or resend the right one to you.

If you have any questions about size, please provide photos of the measurement. Make sure that you measure the item in the correct method. You can send the result to our customer service at sababapets@gmail.com and we will deal with it asap.

3. Products Out of Stock
Sababa Pets offers a full refund if the product is out of stock. We will notify you and make the refund or replacement.
 
4. Products Unable to Ship
Sababa Pets offers a full refund if the product can not be shipped. Due to the limited transportation, some products do not have a proper shipping option. We will notify you in time and make the refund.
 
5. Delayed Orders

Sababa Pets offers a full refund if the order delays. It will be counted from the date that the package leaves our partners warehouse.

  • In normal circumstances, more than 30 days.
  • In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
  • In unforeseen circumstances, such as epidemics etc, the conditions will be different. 

Please note that:

a. For orders shipped to the USA, European countries, New Zealand, Canada, Sababa Pets will refund if the total shipping time more than 30 days.

b. For orders shipped to South America, Middle East, India, Africa, Sababa Pets will refund if the total shipping time more than 60 days.

Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, Sababa pets will not refund you.

6. Cancel Orders
Sababa Pets offers a full refund if the order cancels before the product is shipped.
 
7. Missing Packages
Sababa Pets offers a full refund if the package is missing during the delivery.
 

Cases that Sababa Pets does not make refunds:

1. Order Delivered
Sababa Pets will not offer a refund or resend if the tracking info shows ‘order delivered.
 
2. Package Unclaimed
If the package is unclaimed, it will be returned to our partners warehouse. They will stock the package in your account and will not refund you.
 
3. Tracking Information Alert

Sababa Pets will not offer a refund or resend if the tracking info alerts. The following reasons may cause the alert:

  • Incorrect/insufficient Address
  • Refused Package
  • Customs Clearance
  • Non-Existing Number
  • Unknown Recipient

Explanation

1. Expiration Date of Raising Dispute

You can raise a dispute within 30 days from the date you place the order.

Please note that a dispute will be closed automatically if you have not answered for 3 consecutive days.

2. Dispute Denied

The following disputes will be denied.

  • Closed Order. Sababa Pets will deny your dispute if the order status is closed.
  • No Tracking Info. Sababa Pets will deny your dispute if the tracking info expired. Generally, the post office will keep tracking information of the order for 180 days.
  • Destination: Hawai, Alaska and Israel.
  • Force Majeure. Sababa Pets will deny the dispute of any product damaged or shipping delay caused by the act of God, epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.
  • Others. Sababa Pets will deny the disputes caused by the following reasons:

a. You do not like the product.

b. Item doesn’t match the listing description, because of inaccurate measurement.

c. Product smells unusual.

3. Returns

Sababa Pets does not suggest you return products. Because the shipping cost is high and sometimes higher than the product value. Also, it takes months to deliver the package, which will affect the processing time.

If you urge to return the product, please pay attention to the following aspects:

  • You need to return the product within 10 days after receiving it.
  • The product is in good condition and does not affect the secondary sales.
  • You need to pay the shipping cost.
  • You can only return the product to our partners China warehouse.

If you’ve returned the product, please send the tracking number to our customer service at sababapets@gmail.com

sababapets always makes an effort to provide the best service. If you have any other questions, please feel free to contact us.

Please make sure that you’ve carefully read product description before making a purchase.

Contacting us

If you would like to contact us concerning any matter relating to this Policy, you may do so via the contact form or send an email to sababapets@gmail.com

This document was last updated on March 11, 2021

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